Frequently Asked Questions
This FAQ is designed to answer the most common questions about our products, their installation, maintenance, and much more. We hope you will find all the necessary information to make informed decisions. If you have any further questions, please don't hesitate to contact us directly.
Who are we and what do we offer?
Starwall is a Quebec-based company that has specialized in the design and manufacturing of aluminum partitions (also known as architectural walls) for over 25 years. We provide innovative solutions to transform workspaces into bright, sleek, and functional environments.
Starwall partitions are modular structures made of aluminum profiles (vertical and horizontal) forming a frame that holds melamine panels or glazing.
This design offers great flexibility for space planning, allowing for optimized and aesthetic work environments.
Does Starwall offer custom solutions for specific projects?
Absolutely. All Starwall projects are thoroughly studied by our distributors to precisely meet your needs.
Custom options are also available, especially in terms of color. No additional cost is charged for white textured, black textured, and anodized finishes. For RAL color options, please contact your regional distributor.
To view all RAL colors, visit this non-affiliated site: https://www.ralcolor.com/.
How can I get a quote for a Starwall partition?
Please visit the Contact page to select the distributor responsible for your region using the top menu, or go directly here: https://www.starwall.com/contact-redirection.
Send an email or call, and someone will assist you.
Where can I see examples of Starwall projects?
You can view our gallery here: https://www.starwall.com/starwall-portfolio-v2. You can also visit one of our distributors, whose offices often serve as showrooms.
What certifications and standards do Starwall partitions meet?
Manufactured in Quebec, Starwall partitions are eco-friendly and made from aluminum profiles extruded from billets produced by Rio Tinto Alcan in Arvida, certified ASI (Aluminum Stewardship Initiative). Using Starwall partitions in a project can contribute up to 27 LEED v5.0 points, depending on the design and project choices.
How does Starwall contribute to sustainability and environmental responsibility?
The aluminum we use is fully recyclable and meets the "ASI" standard. In addition, our partitions can be disassembled and reinstalled elsewhere under certain conditions. It’s a reusable and reconfigurable system, adaptable to your evolving needs.
Are Starwall partitions removable?
Yes and no. Starwall partitions can be disassembled and reinstalled elsewhere under certain conditions. However, they must be securely fixed to the ceilings, walls, and floors for long-term installation.
Do Starwall partitions improve a space’s acoustics?
It all depends on the structure’s composition (panels, glazing, etc.) and the product line selected. Depending on the desired acoustic performance, our team can advise you on the best configuration.
Are Starwall partitions easy to install?
To ensure quality, Starwall partitions are installed by certified professionals. Installation time is reduced by half compared to traditional gypsum or wood partitions, which is a major cost-saving advantage.
How do you maintain and clean Starwall partitions?
Cleaning Starwall partitions is quite simple. Generally, dry dusting is sufficient, or a slightly damp cloth if needed.
For more details, please refer to the maintenance sheet in the technical manual.
Are Starwall products covered by a warranty?
Yes, aluminum profiles and accessories manufactured under the "Starwall" brand are guaranteed against defects, under conditions of normal use.
Is it possible to finance the purchase of Starwall partitions?
Starwall does not offer direct financing for your partitions. However, the Starwall distributor in your region may be able to offer financing solutions through specialized partners.
How do I contact Starwall customer service?
For information about your project, contact your regional distributor here: https://www.starwall.com/contact-redirection.
For general information about Starwall products, use the live chat in the bottom-right corner during business hours, call us at 1-418-696-1000, or email us at info@starwall.com.
